FAQ

The pedal I want is out of stock on your website. When can I order one?
We are a small company. Our pedals are made by hand, so it takes a long time for us to manufacture new batches. Please sign up for our mailing list and follow our instagram to receive news and updates about upcoming batches.

I placed an order, but I haven’t received confirmation that my pedal has shipped. What’s up?
If we have not provided a specific preorder window, we do our best to ship new orders within one week.

Do you ship internationally?
Yes pedals are shipped via USPS Priority Mail International starting at $25 shipping and depending on quantity purchased  (United States shipping starts at $10 and Canada at $15, depending on quantity purchased). If you would like to avoid shipping and import duties, please check with our international dealers. Please note that all international customers are responsible for all applicable import duties. These are out of our control. We will not declare a lower value. Skirting customs laws can result in your pedal being returned or permanently lost.

I’m not happy with my new pedal. Can I return it?
Yes, all standard production Frost Giant Electronics products may be returned within 7 days of arrival to the customer. Please use our contact form to initiate the return process. A restocking fee of 20% of full retail cost (we are not a pedal rental service!) will be deducted from your refund. We will process your refund when the pedal is safely back in our hands. Alternatively, you can easily resell pedals on a number of websites such as reverb.com or various forums.
Request Return Form

My pedal is not working. What are my options?
Pedals under warranty (see below) will be repaired for no charge.
In the event of a non-warranty repair, the customer is responsible for the cost of parts, labor ($25/hour bench fee), plus return shipping. To initiate the repair process, please fill out the Request Return Form.

Do Frost Giant Electronics pedals carry a warranty?
We stand proudly by the quality of our products. All of our pedals carry a lifetime warranty for materials and workmanship tied to the original owner. We are happy to cover manufacturing defects as well as mechanical or electrical failure during normal use, which is determined at our discretion. All we ask is that you mail the pedal to us, and we will happily take care of the rest. If a pedal is found to be defective within 30 days of arrival, we can provide a return shipping label.
Request Return Form

Our warranty does not cover the following:
1. Cosmetic damage (if you don’t scratch it, are you even playing it?)
2. Environmental or liquid damage (if you dump a beer in your pedal, I have to wear gloves and I hate wearing gloves)
3. Heavy impacts (if you drop a road case on it, that’s on you)
4. Unsanctioned modification or repair work
5. Use of an incorrect power supply (over-voltage or reverse polarity – though we have substantial protection measures against both)
6. Any forms of misuse and abuse by the end user

Non-warranty repairs are billed at $25/hour.